A little help from some friends…

Starbucks and (Red) recently joined forces again to raise money and awareness for the Global Fund to Fight Aids.  At 8:30 ET on December 7, www.Starbucksloveproject.com streamed participants in 156 countries across the globe, all singing simultaneously, the Beatles’ “All you Need is Love”.  Following the sing-along, viewers were invited to upload their own rendition of the toon, and also, contribute a “Love Drawing” to the online gallery — proceeds were donated by Starbucks and (Red) for each video and drawing upload.

The site experience, created by Tool, was just one piece of the larger BBDO integrated campaign.  Ricardo Cabello, a freelance designer/developer teamed with Tool, and shares his accounts of the project experience on his blog.  “As part of this massive campaign, Starbucks has also partnered with Facebook to spread the message to the online social network’s hundreds of millions of users…This is the largest global campaign ever for both Facebook and Starbucks,” writes the Huffington Post.  Offline, TV spots delivering the site url ran on ABC, CBS and NBC morning shows.  I haven’t seen campaign metrics, but history tells me that the well thought out Starbucks/(Red) cross-channel campaign should help bolster awareness and fundraising for the global AIDS initiative.  The Huffington Post reported that the Starbucks/(Red) partnership began over a year ago, and, “Since that time, seven million daily doses of anti-retroviral AIDS medication have been distributed via the sale of (RED) products through Starbucks.”

Road Block Ahead

Roadblock

In an earlier post,  I highlighted Luke Wroblewski and his suggested approach to real-time form feedback.  Providing inline validation can prove to be a small-win for site designers as it eliminates purchase barriers and fosters users through the perceptually obtrusive task of form completion.  Amazingly enough, it’s often the small design tweaks that result in the biggest gains for both the user and the brand.

Prior to writing, Web Form Design: Filling in the Blanks (released May 2008), Wroblewski asked friend, Jared Spool, for an example where a change in design paid dividends for the business.  Spool responded, “You mean like $300 million of new revenue?”  Continuing to share his story, Spool speaks of a major eCommerce site and a simple design improvement to their checkout process that paid the business approximately $45 million in the first month and $300 million the first year following implementation.  Simply put, a checkout experience that many deemed user-centric and easy, was a roadblock for visitors and resulting in site drop-off.  Informed by usability testing, designers were able to target the culprit — a pesky button!!  As Spool chronicles, it’s during the most critical times (in this instance, form completion) that the small wins can pay the greatest dividends.

Visit http://bit.ly/1p3MEk for Spool’s full account.

Just part of growing up.

Puberty

In his article, “How to Create Your Best Layouts” (October issue of .Net Magazine), Eliot Jay Stocks hints that the growing presence of art direction in web design is a sign of maturation for the online community.  Stocks explains, “If there’s one area in web design I find exciting right now, it’s the concept of art direction being injected into the way we approach layout: something that, until recently, was sadly lacking in our online world.”  As evidence of the increasing role of art direction, Stocks highlights three designers and their sites — all enjoyable and worthy of passing along.  Jason Santa Maria, Dustin Curtis, and Greg Wood, all bring a visual uniqueness and stunning approach to each individual blog entry on their sites.  Their individual formulas of words and art combined in all three sites, tell stories much greater than either copy or art alone.  Eliot Jay Stocks adds, “Of course, art directing every single page isn’t something that can be applied to all websites…But it goes to show that layout on the web is finally growing up and we’re starting to achieve something that print design has enjoyed for years.”

Thank you, Eliot, for bringing these three designers to our attention — It sounds (and looks) like our little one is growing up nicely.

Moving Time…

Moving Time

Interesting article from Eric Enge, a contributing writer at SearchEngineLand.com, about the impact major site changes can have on traffic or rankings.  Mainly concerned with domain changes and structural or URL changes, Enge introduces “Trust” as a factor often not considered by decision-makers.  Enge writes, “Any time there is a domain change it may be reflective of an ownership change, even if the Who Is info is not updated.  For the search engines this raises the possibility that the new ownership isn’t as trustworthy as the original owner.”

An interesting point by Enge, as we often think 301 redirects will save the day by providing the necessary bridge for crawlers between the old URL’s and the new URL’s.  301 redirects are absolutely necessary, but again, upholding “Trust” is many times left behind in the move.  Enge offers, “Make sure that you ask people who have linked to you in the past to update their links to go directly to the new site…it is also a very strong signal to the search engines that your site is still trustworthy in its new location.”  In addition, Enge recommends following Google’s recommended best practices, as a guide during the move.

BanComicSans.com

Comic Sans from Sam and Anita on Vimeo.

I’m not sure of the production date, but the authors of BanComicSans.com created the 8-minute propaganda piece.   For a description of what great typography should be, skip ahead to 3:30 — Does El Professoro hit the nail on the head or what!?!? He’s on to something, but I think he’s been hitting the goblet a little too hard.

CNN.com (re)Birth Announcement Update

Change

So, since my CNN.com re-do post, there’s been lots of feedback from readers expressing their utter dislike for the redesigned site. Not having thoroughly dug thru the site, I haven’t been able to offer a strong opinion either way. I can certainly appreciate the discomfort someone may feel when landing at an unfamiliar destination. We’re creatures of habit, who develop expectations driven by mental-models. The former CNN.com conditioned ours expectations for the experience, and now in an attempt to improve site usability, CNN has pissed-off some site visitors.

Will these agitated users in need of their daily dose of news ever warm up to the new look and feel??  Perhaps, they need a comparison of the past and present to sway their thinking.

In a recent post by Louis Lazaris, a writer for Web Designer Depot, he presents a fairly in-depth site evaluation of the new CNN.com.  Lazaris’s findings offer that although there’s still room to grow, the new design is quite an improvement over the previous version.  In addition to customized content and new content partners, Lazaris highlights the site header, use of space, and revamped category/article pages, as notable improvements.  On the flip side, the post suggests that areas of information overload and the usage of small typography could lead to usability issues.  Overall, Lazaris writes, “I think web designers and those interested in improving usability on their own sites would do well to consider and try to learn from some of the changes presented on CNN’s new website.”

Although, Lazaris presents subjective thinking, his case for an improved site is strengthened by his comparison against the old.  A site redesign is always at risk to draw criticism, but hopefully as our (myself included) number of visits to the new CNN.com continue, and we reshape our mental models, we can begin to appreciate some of the alterations CNN has made to feed our craving for the sensational.

Save the Bonobos

Visit msnbc.com for Breaking News, World News, and News about the Economy

Recently, as part of the Today show’s “Today’s Entrepreneur” segment, correspondant, Tiki Barber, visited with the 19 employees/owners of Bonobos, a manufacturer and marketer of men’s apparel.  Named after the endagered ape of the Congo, the company was launched in 2007 by Brian Spaly and Andy Dunn, roomates at Stanford Business School.  In addition to providing men with a high-level of fashion without the sacrifice of comfort, the company has placed great emphasis on the online shopping experience and customer satisfaction.  As a result, they’re not only providing men with a “Better Fit, Better Fabrics, & Better Style” but also a “Better Shopping Experience”.

At this point, the gang at Bonobos seems to be doing a lot right.  Google “Men’s Pants” and there they are at #1.  Or, go to one of your favorite destination sites and you’ll most likely find a Bonobos ad somewhere.  In addition to the clean display and very user-friendly product pages, the site’s supplemental content clearly highlights the variety of causes the company donates a percentage of sales to.  Care to hear directly from members of the Bonobos squad?  Check out their blog for style content, product reviews, fashion in the news, or other office happenings.  With a limited marketing budget, the resourceful organization is working hard to create buzz and brand awareness.  Ultimately, it seems to be paying off.  Although the young company has yet to turn a profit, this year they’re expecting 2-3 times their 2008 revenue of $1.6 million.

Mas Cervezas Por Favor

In the 2 years since launching it’s cross-channel campaign, “The Most Interesting Man in the World”, Heineken owned brand, Dos Equis, has seen double-digit growth in the premium beer market.  In the tv spots created by EuroRSCG, you can find the charismatic bearded fellow arm-wrestling a military commander, sword-fighting ninjas, or freeing a trapped bear, among other things.  As part of the campaign’s digital experience, www.staythirstymyfriends.com, 10K applicants enrolled at “The Most Interesting Academy” where they battled in half-a-dozen “courses” including “Culinary Explorations”, “The Art of the Bluff”, and “Survival in the Modern Era”.  The top 7 scholars were awarded prized positions as apprentices to the James Bond-like character, and each also won a guest appearances in “The Most Interesting Show in the World”, a 14-city vaudevillian act inspired by the Jim Rose Circus.

In an Ad Age interview , Kheri Tillman, a VP at Amstel Light & Dos Equis, is quick to admit that Dos Equis has introduced a very unique brand experience in the form of a traveling stage production.  The act has been received with great enthusiasm by audience members and the brand has even received requests to lengthen the show’s tour.  Heineken and Dos Equis took a chance with the integrated campaign which is now paying great dividends — brand awareness is up considerably and more and more bars across the country are now filling their coolers with the preferred beer of “The Most Interesting Man”.  We all know that you can’t win if you don’t play.  Kudos to the brand for taking a chance.

Fragile – Handle with Care (vol.1)

Handle With Care

Luke Wroblewski, Senior Director of Product Ideation & Design at Yahoo! Inc., is all about small wins when it comes to designing site experiences.  He is a design technician who handles his site visitors with a very humanitarian approach.  Simply said, he cares about his users.  In his article, Inline Validation in Web Forms, Wroblewski addresses supporting user interactions through real-time form feedback.  Wroblewski, with London-based usability firm, Aramys, tested the effectiveness of Inline Validation against the more typical “Submit-and-refresh” system response.

Wroblewski summarizes his results and writes, “Our participants were faster, more successful, less error-prone, and more satisfied when they used the forms with inline validation.”  But, Wroblewski and company didn’t stop there.  After establishing a direct relationship between improved user-satisfaction and inline validation, the team tested five different inline validation executions and summarize findings into usage and design technique recommendations.

Check out this article and others at Luke’s site, Luke W: Interface Designs.  Unlike a lot of other speakers in the UI/UX field, he’s not full of hot-air.  The dude is a proven designer and knows his stuff.  More importantly, he seems like a genuinly nice guy.

Mmmm, I love the smell of Mint.

Aaron Forth | UX Week 2009 | Adaptive Path from Adaptive Path on Vimeo.

Aaron Forth, a design lead for Mint.com gave this talk at UX Week 2009.  Mint has received much praise recently for delivering a financial management tool with such a high-level of usability and consumer satisfaction.  In his presentation titled, “Why Good User Experience and Design are Essential”, Forth attributes much of the application’s achievement in user experience satisfaction to the alignment of design and business goals.